Senior Merchandiser
Manchester
The Role
You'll own the critical path from order confirmation to delivery — keeping production on track, suppliers aligned, and customers confident. This is a fast-paced, detail-driven role for someone who thrives on organisation, clear communication, and getting things right first time.
What You'll Do
Order & Production Management
- Manage orders from handover meeting at Order confirmation from Account manager, keeping the critical path and Live order book up to date
- Monitor China and Cambodia offshore factory production directly with suppliers against agreed delivery schedules, flagging risks early
- Liaise with Bangladesh Merchandising team and monitoring the critical path on a weekly basis on VC
- Manage weekly CP meeting updates with each Account manager and UK Technical team
- Ensure factory orders are meeting all customer requirements
- Monitor goods despatch to point of handover on Landed orders which will be passed to an outside processor to handle from FOB point
Customer & Stakeholder Communication
- Build strong relationships with customers buying and merchandising teams, managing expectations proactively and professionally
- Communicate clearly with all internal teams and external partners to keep workflows running smoothly
- Challenge incorrect specifications confidently and discuss /provide solutions with the account manager to ensure minimal risk to customer deliveries
Quality & Compliance
- Audit all submissions thoroughly and maintain accurate, accessible customer records for lab dips/bulk swatches /pp samples/press samples and production samples
- Reconcile goods ready to ship against original po’s and investigate and get customer approval of shortages/overs or early and late shipment discrepancies
Commercial Awareness
- Identify opportunities to add value as a UK team as one point of contact to deliver best service for the customer
- Negotiate and mitigate delays
Team & Culture
- Actively contribute to a collaborative, high-trust team environment
- Share expertise across teams to support continuous improvement
What We're Looking For
- Highly organised with excellent time management
- Strong attention to detail and a right-first-time mindset
- A confident communicator at all levels
- Cool under pressure with sharp problem-solving skills
- A proactive team player who can also work independently
- Commercially minded with a genuine focus on customer satisfaction
- Positive, resilient, and eager to share knowledge